Refund Policy
Effective Date: 01-01-2025
At Gambetta Toys, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below:
1. Returns and Refunds
If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order. The product(s) must be unused, in original packaging, and in resalable condition to be eligible for a refund.
2. How to Request a Return or Refund
To initiate a return or refund, please contact us at info@gambetta-toys.com within 14 days of receiving your order. Include your order number, the product(s) you wish to return, and a brief explanation of the reason for the return.
Once we receive your return request, we will provide you with instructions on how to send the item(s) back to us.
3. Refund Process
After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
4. Non-Refundable Items
Some items are non-refundable, including but not limited to:
- Items marked as final sale or clearance
- Used or opened products
- Gift cards
5. Return Shipping Costs
You will be responsible for the cost of return shipping, unless the item is defective or damaged. If your return is due to an error on our part (e.g., a damaged or incorrect item), we will cover the return shipping costs.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@gambetta-toys.com. We will provide you with a return shipping label at no additional cost and issue a full refund or replacement for the defective item.
8. Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." Please review this policy periodically to stay informed about our return and refund process.